Returns & Exchanges
Returns & Exchanges
Last Updated: 4/2/2024
Thank you for shopping with Bayview. We want to ensure that you are completely satisfied with your purchase. If you have any concerns about your order, please review our Returns and Exchanges policy below.
1. Returns
We accept returns for eligible items within 30 calendar days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team at bayviewclothingco@gmail.com within 30 calendar days of receiving your order.
3. Refunds
Refunds are issued to the original payment method used during the purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Perishable goods
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team at bayviewclothingco@gmail.com. Please include your order number and the reason for the return or exchange.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you have concerns about the delivery of your package, contact the carrier to file a claim.
8. Contact Us
If you have any questions about our Returns and Exchanges policy, please contact us at bayviewclothingco@gmail.com.
Thank you for shopping with Bayview.